Terms of service
TERMS OF SERVICE
Last updated: May 13, 2026
OVERVIEW
Welcome to CleanPaw. The terms “we”, “us” and “our” refer to CleanPaw. CleanPaw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
CleanPaw is powered by Shopify, which enables us to provide our online store and checkout services.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit, interact with, or purchase from our store.
By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy: /policies/privacy-policy
If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access our website or services.
SECTION 1 - ACCESS AND ACCOUNT
By using this website, you represent that you are at least the age of majority in your province, state, or country of residence, or that you have given us your consent to allow any minor dependents to use this website.
To place an order, you may be required to provide certain information, including your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials, if you create an account, and for all activity under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, product colors, size, appearance, and details may vary slightly depending on your device, screen settings, lighting, and product updates.
Product descriptions, images, prices, and availability may change at any time without notice.
We reserve the right to modify, discontinue, limit, or refuse the sale of any product at our discretion.
CleanPaw does not guarantee that the appearance, quality, or performance of any product will meet every individual expectation, but we aim to provide clear product information and a positive customer experience.
SECTION 3 - ORDERS
When you place an order through our store, you are making an offer to purchase the selected product.
We reserve the right to accept, decline, cancel, or limit any order for any reason, including but not limited to product availability, suspected fraud, incorrect pricing, shipping limitations, or errors in order information.
Your order is not considered accepted until payment has been processed and an order confirmation has been sent.
Please review your order carefully before submitting it. Once an order has been processed, we may not be able to cancel or change it.
If we cancel or modify an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.
Purchases are subject to our Return and Refund Policy: /policies/refund-policy
SECTION 4 - PRICES AND BILLING
All prices are listed in Canadian dollars unless otherwise stated.
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged for a product will be the price shown at checkout at the time the order is placed.
Unless otherwise stated, posted prices do not include taxes, customs duties, import fees, or other charges that may apply.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You represent and warrant that you are authorized to use the payment method provided and that your payment information is accurate and complete.
SECTION 5 - SHIPPING AND DELIVERY
We currently ship within Canada.
We offer free shipping on orders within Canada.
Orders are usually processed within 1–3 business days.
Estimated delivery time is usually 5–8 business days after processing.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, holidays, customs, incorrect addresses, or events outside of our control.
Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided, we may not be able to cancel, change, redirect, or refund the order after it has been processed.
If tracking information is available, it will be sent to the email address provided at checkout.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Return and Refund Policy: /policies/refund-policy
Customers may request a return within the timeframe stated in our Return and Refund Policy.
Items must be unused, in the same condition received, and in their original packaging to be eligible for a return, unless the product arrived damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Approved refunds will be issued to the original payment method.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, images, product descriptions, logos, designs, icons, videos, and website layout, is owned by CleanPaw, its licensors, or relevant third parties.
Our website and content are protected by Canadian, U.S., and international copyright, trademark, and other intellectual property laws.
You may use our website for personal, non-commercial use only.
You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any content from our website without our prior written permission.
CleanPaw’s name, logo, product names, designs, and slogans may not be used without our prior written consent.
Shopify’s name, logo, product names, and trademarks are the property of Shopify.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, services, apps, payment providers, shipping services, or website features.
We do not control these third-party services and are not responsible for their content, availability, accuracy, policies, or performance.
Your use of any third-party services is at your own risk and may be subject to the terms and policies of those third parties.
SECTION 9 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for reviewing, evaluating, or guaranteeing the content, accuracy, safety, or practices of third-party websites.
If you access third-party websites, you do so at your own risk.
Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
CleanPaw is powered by Shopify, which enables us to provide our online store and checkout services.
However, any sales and purchases made through our store are made directly between you and CleanPaw.
By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and CleanPaw, including any injury, damage, loss, return, refund, or dispute related to products purchased from CleanPaw.
You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with CleanPaw.
SECTION 11 - PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy: /policies/privacy-policy
Because our store is powered by Shopify, Shopify may collect and process personal information in order to provide and improve store, checkout, payment, and related services.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
SECTION 12 - FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit reviews, feedback, photos, comments, suggestions, or other content to us, you grant CleanPaw a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, modify, publish, display, and distribute such content for business, marketing, and promotional purposes.
You represent that any feedback or content you submit is accurate, lawful, and does not violate the rights of any third party.
We may monitor, edit, or remove feedback or content that we determine to be unlawful, offensive, misleading, inappropriate, or in violation of these Terms.
SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.
SECTION 14 - PROHIBITED USES
You may not use our website or services for any unlawful purpose.
You agree not to:
- Violate any applicable laws or regulations
- Infringe upon our intellectual property rights or the rights of others
- Submit false or misleading information
- Harass, abuse, insult, harm, defame, or discriminate against any person
- Upload or transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Collect or track personal information of others
- Spam, phish, scrape, crawl, or use automated tools to access our website without permission
- Interfere with the security or functionality of our website
- Use the website for fraudulent, abusive, or malicious purposes
We reserve the right to suspend or terminate access to our website or services if we determine that these Terms have been violated.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as is” and “as available” basis unless otherwise stated.
We do not guarantee that the website will be uninterrupted, secure, timely, or error-free.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, CleanPaw, its owners, employees, partners, affiliates, contractors, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes, without limitation, loss of profits, loss of revenue, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CleanPaw, Shopify, and our affiliates, partners, owners, employees, contractors, service providers, and licensors from any claims, damages, losses, liabilities, or expenses, including reasonable legal fees, arising from:
- Your breach of these Terms
- Your violation of any law
- Your violation of the rights of a third party
- Your misuse of our website or services
SECTION 18 - TERMINATION
We may terminate or suspend your access to our website or services at any time, without notice, if we determine that you have violated these Terms or engaged in harmful, unlawful, or inappropriate conduct.
The obligations and liabilities incurred prior to termination shall survive termination.
Sections related to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and other provisions that by nature should survive termination shall continue to apply.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be considered severed from these Terms.
Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and CleanPaw regarding your use of our website and services.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate these Terms or any rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
You and CleanPaw agree that any disputes shall be handled by the courts located in Ontario, Canada.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website or services after any changes are posted constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
CleanPaw
Email: support@getcleanpaw.ca
Business location: Ontario, Canada
Business phone: Not publicly listed
Business registration number: Not applicable
VAT/GST/HST number: Not registered